Our support network
We feel that nothing should stop your business reaching its potential, which is why we have friendly, helpful staff ready to answer your questions. Whether you're just getting started with mobile messaging or are looking to expand and existing or complex strategy, our team are on hand to help find the best solution for you and to offer support you whenever you need it.
Getting in touch
Our Help Centre covers many of our frequently asked questions, or if you have a specific question, you can send us an email or phone our support team.
Support features
| Basic | Pro | |
|---|---|---|
| Guaranteed Response time SLA | - | 4 hours |
| 24×7 email support | ||
| Email priority queue | - | |
| 24×7 phone support | - | |
| Skype, Live Chat Support | ||
| Dedicated support line | - |
Have you visited our Help Centre? Here, you can find a wealth of useful information about every aspect of MessageCloud’s SMS products.
Access learning resources, product documentation and our latest updates.
The MessageCloud difference
Scalable support
Our exceptional online resources, with the back-up of our free Basic support package, might offer all the help you need. But for extra personal guidance you can upgrade to our Pro support option.
Specialist knowledge
At the MessageCloud Help Centre, you can find valuable in-depth information on everything from advice on country-specific markets and compliance to solutions to technical issues and bugs.
Exceptional people
Our friendly support team bring a wealth of knowledge about our SMS products – providing expert guidance for as long as you’re using MessageCloud, from set-up to ongoing advice.